What is Ava and how does it work?+
Ava is an AI-powered voice training platform built specifically for business loan origination (BLO) sales teams. You talk to Ava like you would a real prospect — she simulates realistic business owners across cold leads, warm leads, follow-ups, and gatekeeper scenarios. After every call, you get instant AI-generated scoring, a full call summary, and actionable areas to improve.
Who is Ava designed for?+
Ava is built for sales teams at every level. New reps practice fundamentals in a safe environment with Easy mode. Experienced reps sharpen their skills on Normal and Hard mode. Top performers push themselves with Impossible mode. Sales managers use the team dashboard to track progress and identify coaching opportunities.
What's included in the free trial?+
Every new account gets a 60-minute free trial with access to all features — all scenario types, all difficulty levels, audio analytics, and AI insights. No credit card required.
How does the scoring and analysis work?+
After every call, Ava grades you across five categories: Communication, Objection Handling, Qualification, Rapport, and Improvement Opportunities. You also get audio analytics (filler words, talk balance, pace, sentiment) and AI Insights (sales execution, speech mastery, emotional IQ, weekly goals). All landed within seconds of hangup.
Can I use Ava for my entire team?+
Yes. Ava is built for teams. Admins get a full dashboard with team activity heatmaps, leaderboards, per-member drill-downs, and team rankings. You can assign Admin or User roles and (on Enterprise) promote users to Managers for multi-team hierarchies.
What training scenarios are available?+
Ava covers the entire deal cycle — cold outreach, warm follow-ups, gatekeeper handling, objection management, and closing. New trainer scenarios are added regularly so reps face fresh situations as they grow.
How is billing calculated?+
All paid plans include a monthly base fee plus per-minute voice usage. Usage is metered per-second for fairness — a 2-minute call costs exactly 2 minutes, not rounded up. Enterprise accounts get a negotiated per-minute rate.
Is my team's data secure?+
Absolutely. Ava uses strict multi-tenant isolation — your organization's data is never accessible to other accounts. Call recordings are encrypted and stored securely. Each user can only see their own training data; admins see team-level aggregates.
Do I need any special equipment?+
All you need is a computer with a microphone and a web browser — no downloads, no installs. Ava works on Mac, Windows, and modern browsers (Chrome, Edge, Safari, Firefox).
Can I cancel or change my plan anytime?+
Yes. You can upgrade, downgrade, or cancel at any time from the billing page. Changes take effect at the end of your current billing period, with no penalty.
What makes Ava different from generic sales training?+
Ava is built from the ground up for business loan origination and MCA sales. Every scenario, every prospect personality, every objection, every coaching tip is tuned to the actual conversations BLO reps have every day — not generic SaaS sales fluff.
How quickly can my team get started?+
In minutes. Sign up, complete a 3-step onboarding wizard about your business, invite your team, and they're training. New reps can take their first practice call within 5 minutes of signing up.